Refund Policy

We at [Cosmetics Beauty Shop] strive to provide quality products and service. If you are not entirely satisfied with your purchase, we’re here to help. Please read the following details regarding returns, refunds, and exchanges.

1. Returns

  • Eligibility: Our policy lasts [number of days, e.g., 30 days] from the date of delivery. If [number of days] days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • Condition of Item: To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
  • Non-Returnable Items: Some items cannot be returned, including:
    • Gift cards
    • Sale items
    • Certain personal care items (e.g., opened beauty products)
  • Return Process: To initiate a return, contact our customer support team at [contact@cosmeticsbeautyshop.com]. Please include your order number and reason for the return.

2. Refunds

  • Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [number of days, e.g., 5-7 business days].
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that show signs of use or damage).
  • Non-Refundable Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.

3. Late or Missing Refunds

  • Checking Refund Status: If you haven’t received a refund yet, first check your bank account or credit card provider.
  • Further Assistance: If you’ve done this and still haven’t received your refund, please contact us at [contact@cosmeticsbeautyshop.com].

4. Exchanges

  • Product Exchanges: We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at [contact@cosmeticsbeautyshop.com] with details and proof of damage.
  • Process for Exchanges: Once approved, we will provide instructions on how to return the item and receive a replacement.

5. Gifts

  • Gift Refunds: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Non-Gift Refunds: If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

6. Shipping Returns

  • Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning items unless otherwise stated.
  • Tracking Your Return: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For any questions or assistance with returns and refunds, please contact us at:

Email: [contact@cosmeticsbeautyshop.com]