Frequently Asked Questions (FAQ)

1. What are the delivery times?

Delivery times vary depending on your location. Generally, orders are delivered within 5 to 10 working days. You will receive a confirmation email with a tracking number once your order has been shipped.

2. What are the shipping costs?

Shipping is free for all orders over £35. For orders below this amount, shipping costs are calculated based on your delivery address.

3. Can I return a product?

Yes, you have the option to return a product within 14 days of receipt, provided it is in its original condition and unused. For more information, please refer to our Return Policy.

4. How can I track my order?

Once your order has been shipped, you will receive an email containing a tracking link. You can then track the progress of your package in real-time.

5. What payment methods do you accept?

We accept several secure payment methods, including credit cards (Visa, Mastercard), PayPal, and other local payment options depending on your country of residence.

6. Do you sell products suitable for all skin types?

Yes, we offer products for different skin types. Each product comes with a detailed description to help you choose the one that best suits your skin type.

7. Do you offer advice on choosing products?

Yes, we are here to help! If you need advice, feel free to contact us at contact@cosmeticsbeautyshop.com. We will be happy to guide you in your selection.

8. Can I modify or cancel my order?

Once your order is placed, we process it quickly to ensure short delivery times. However, if you wish to modify or cancel your order, please contact us as soon as possible at contact@cosmeticsbeautyshop.com, and we will do our best to assist you.

9. How do I use a promo code?

To use a promo code, enter it in the designated field during checkout. The discount will be automatically applied to your order total.

10. What are your customer service hours?

Our customer service is available Monday to Friday, from 9 AM to 6 PM. You can contact us via email at contact@cosmeticsbeautyshop.com, and we will respond as soon as possible.